Lowongan Pekerjaan IT Service Delivery Supervisor di Tangerang

Description

Responsible for service delivery and management of performance against

agreed service levels and budgets, taking into account the latest

technological developments and the release cycles. Other responsibilities

include the effective and efficient execution of all aspects of service

delivery, service level management, continual service improvement and

performance management for the specific services.

Task and Responsibility

• Execution of service delivery & management of service performance of the specific service.

• Ensure that demands are factored into capacity plans for all associated systems.

• Responsible for the analysis, planning, measuring and improvement of the availability of IT services in respect to the agreed service levels

• Delivery of IT service demand forecast as baseline for budget planning and calculation.

• Ensure that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget.

• Support of internal service review meetings covering performance, service improvements, quality aspects and processes.

• Responsible for delivering excellence in all aspects of the service delivery function within an ITIL derived framework.

• Responsible for security management and execution of risk management processes of technical service operation in accordance to company frameworks.

• Responsible for managing overall day to day operations in IT for performance and end user satisfaction.

• Communication related task from IT Group.

• Provide in depth technical expertise for both tactical and operational initiatives.

• Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands.

• Reporting to ISS ID regarding performance of manage services areas

that include quality, capacity, systems and responsiveness.

Qualifications and Partial Knowledge

• Study to university degree level of natural sciences, computer science, business, or an equivalent education.

• Proven experience in the area of ITSM and in-depth knowledge of the

processes of service mgmt. (ITIL).

• Fast learning and tech savvy

• Have a high ability and curiosity about IT updates

Preferably domicile in South Tangerang and around Bintaro.

Fluent in English Speaking is a mandatory skill.

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