Tangerang
Deskripsi Pekerjaan
Description
Responsible for service delivery and management of performance against
agreed service levels and budgets, taking into account the latest
technological developments and the release cycles. Other responsibilities
include the effective and efficient execution of all aspects of service
delivery, service level management, continual service improvement, and
performance management for the specific services.
Task and Responsibility
• Execution of service delivery & management of service performance of the specific service.
• Ensure that demands are factored into capacity plans for all associated systems.
• Responsible for the analysis, planning, measuring, and improvement of the availability of IT services concerning the agreed service levels
• Delivered IT service demand forecast as a budget planning and calculation baseline.
• Ensure that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work, and budget.
• Support internal service review meetings covering performance, service improvements, quality aspects, and processes.
• Responsible for delivering excellence in all aspects of the service delivery function within an ITIL-derived framework.
• Responsible for security management and execution of risk management processes of technical service operations by company frameworks.
• Managed overall day-to-day IT operations for performance and end-user satisfaction.
• Communication-related task from IT Group.
• Provide in-depth technical expertise for both tactical and operational initiatives.
• Manage IT resource requirements to balance tactical and strategic demands appropriately.
• Reporting to ISS ID regarding the performance of managed service areas
that include quality, capacity, systems, and responsiveness.
Qualifications and Partial Knowledge
• Study for a university degree in natural sciences, computer science, business, or an equivalent education.
• Proven experience in the area of ITSM and in-depth knowledge of the
processes of service mgmt. (ITIL).
• Fast learning and tech-savvy
• Have a high ability and curiosity about IT updates
Preferably domicile in South Tangerang and around Bintaro.
Being fluent in English Speaking is a mandatory skill.
